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Tip of the Month
Jane Rail, of the Bank of Nova Scotia, keeps a page titled “links” close at hand throughout each course she teaches. The title reminds...
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April Question & Answer
Q. What are some effective methods for getting quick feedback from a training program that trains large groups of people? A. Arnold Bateman, at the...
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Learner Motivation
Vision and action can lead to understanding in times of change Doug Young, a Colorado-based consultant, prepares his participants to take risks in a...
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Openers
Give each participant a small paper bag and ask them to put three items from their wallet, briefcase, or purse that shows something about their...
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Evaluation
Reward system ensures forms are completed and promptly returned According to author Michael LeBouf, the greatest management principle in the world is...
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Delivery
Existing participant knowledge is ideal source for group exercises Product knowledge information can be readily adapted to a “learn by...
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Creative Resources
Walking in another’s shoes is key to effective sensitivity training It’s been said you can’t understand people until you walk a...
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Prev NextA Few Words from Bob—Make Sure Attend...
We all understand that “smile sheets” – the basic evaluation forms we use to find out if trainees like...
April 2012 Newsletter
Click here to pick up your copy of the April 2012...
March Q & A
Questions and Answers Q. How can you avoid revealing “surprise” exercises planned for a course when you...
Creative Resources
People Performing Their Jobs Are Solid Role Models and Motivators CDs or MP3s of experienced customer representatives...
Training Evaluation
posted on: Apr 4, 2012 | author: Bob Pike
Trainee Wish, Hope List Pinpoints Expectations at Course Outset Laura Ashley Inc. uses an evaluation technique that gets participants to express...
Opener: Five Facts
posted on: Apr 4, 2012 | author: Bob Pike
Try this opener: Give each participant a 3X5 card and ask them to write down the following information: their name job title, biggest...
Learner Motivation
posted on: Apr 4, 2012 | author: Bob Pike
Determining Trainee Expectations Prior to Class Improves Buy-In Determining participant expectations before a course begins can help you structure...
Administration Tips
posted on: Apr 4, 2012 | author: Bob Pike
Reduce No-Shows With Follow-Up Letter and Call of Confirmation Cut down on no-shows and cancellations by sending a follow-up letter or email...
A Few Words from Bob—Trainer Motivation
posted on: Apr 4, 2012 | author: Bob Pike
It’s a self-portrait we too often paint: “I’m only a trainer.” I’ve heard it, and yes, at times I’ve uttered...
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